Technical Advice | Useful Information about Architectural Glazing
IQ Glass Warranties
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IQ Glass Solutions LTD, Sky House, Raans Road, Amersham, HP6 6FT
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Our Editorial Process - How We Write Our Technical Advice Articles
01
We pick topics from real questions we hear or see being asked
We do not make up topics just to get clicks. Our topics come from the questions people really ask us. Architects ask us when they plan a building. Builders ask us on-site. Homeowners ask us when they plan their project. If the same question keeps coming up, we write about it.
02
One of our internal experts writes the first draft
The first draft is written by someone who works with that glazing system. This might be a technical advisor, a designer, or a product expert.
They write using three things, in this order. First, our own finished projects and what we learned from them. Second, the building rules and the glass standards that apply. Third, the maker's technical data for the system we supply. When we give a number or a limit, we say where it comes from. We name the rule or standard and link to the official source so you can check it yourself.
03
A second expert checks it
Before any article goes live, a second qualified person reads it. They check three things. That the facts are right and not made too simple. That any rule or standard we mention is current and stated correctly. That the advice matches how the work is really done on site.
This checker can send the article back, ask for proof, or stop it from going live. Two experts must agree. This is the most important safety step in how we work. The name of the person who checked each article is shown on the article itself.
04
We publish it, review it periodically and make fresh content updates to ensure ongoing accuracy
Each article shows who wrote it, who checked it, and the date it was last checked. Rules, standards, and products change over time. So we go back and review our advice on a regular basis. We update it when a rule changes, a standard is replaced, or a product changes. Being right matters more than leaving an old article alone.
Operation and Maintenance Manual
When working with IQ Glass, each client will receive an operation and maintenance manual to allow them to understand the process of the work as well as how to maintain the glazing after the installation has been complete. Information on the warranty periods and warranty conditions are also included in this manual.
The manual will include a scope of works that allows our clients to see exactly what is being installed, technical information so that they have a better understanding of the health and safety risks within the design, the ongoing maintenance, warranty, and a directory of suppliers and manufacturers.
Maintenance and cleaning details are given to provide the clients with relevant information on how their latest glazing installations should be maintained.
IQ Glass Warranty Periods
Warranties are then provided in the paperwork by all suppliers, for example, IQ Glass UK and minimal windows®. Warranty certificates and conditions are then included. All warranty exclusions are listed in our terms and conditions. Please ensure these are read prior to order.
To find out more about our warranties, scroll down this page.
IQ Glass drawings of the project are included, as well as an operation manual, data information sheets and a handover document.
IQ Glass offer a 5-year warranty on standard-sized glazed units, aluminium profiles, and fire-rated glazing. A 1-year warranty applies to all moving parts, electrical components, privacy glazing, heated glazing, and any custom or oversized glass units (generally glass units exceeding 2400mm in both width and height). We also include a 1-year warranty on our installation workmanship. Nickel sulphide issues are covered for 2 years, only if the glass has been heat-soaked tested. These dates are valid from delivery date ‘to site’.
During these periods we guarantee the reliability of the supplied material, the design, the resistance of the profiles to light and weather and the durability of the applied colour coating.
IQ Glass Solutions Limited cannot be held liable for other claims, including any consequential damages or loss.
IQ Glass Warranty Conditions
IQ Glass have a set of 8 warranty conditions that are given to each client, to ensure them of what will happen if certain issues occur.
1. The warranty applies only if the elements were supplied and installed by IQ Glass Solutions Limited.
2. The safety of the materials supplied is guaranteed for the aforementioned warranty periods only in the case of normal use and regular maintenance.
3. The warranty covers exclusively the replacement or repair of the faulty components and only after an appraisal by IQ Glass Solutions Limited.
4. IQ Glass Solutions Limited undertakes to rectify defects as quickly as possible in cases where a warranty claim is justified.
5. Any warranty claims must always be reported to IQ Solutions Limited in writing.
6. Spare parts exchanged under the warranty become the property of IQ Glass Solutions Limited.
7. The manufacturer’s warranty is not extended or renewed by a replacement or repair.
8. The warranty is rendered void if the client repairs or adapts the product supplied or has it repaired or adapted without the express agreement of IQ Glass Solutions Limited.
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