Privacy Policy

This website (www.iqglassuk.com) is owned and operated by IQ Glass Solutions Ltd. ("we", "us"). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

IQ Glass Solutions Ltd.
Email: privacy@iqglass.group

Information We Collect

We collect personal data through contact forms and cookies. Personal data collected may include:

Your name
Email address
Company details (name, address, phone number)
Job title
Usage data (partially anonymised IP address, browser information, pages visited)

How We Use Your Data

We use your personal data to:

Respond to your enquiries
Provide requested services or information
Improve our website and services
Send marketing communications (only with your explicit consent)

Legal Basis for Processing

Responding to enquiries and business communications: legitimate interests
Marketing communications and use of non-essential cookies: your explicit consent

Cookies and Tracking Technologies

We use cookies to enhance website functionality and analyse user activity. Non-essential cookies require your explicit consent, managed through our cookie banner.

You can manage your cookie preferences at any time via your browser settings.

Data Sharing

We do not sell your personal data. We may share data with trusted service providers including:

Google Analytics (website usage analysis)
Albacross (lead generation services)
Smartsupp (live chat support)
Campaign Monitor (email communications)

All providers process data solely on our behalf under strict confidentiality terms.

International Data Transfers

Your data may occasionally be processed outside the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your personal data.

Data Retention

We retain your personal data for up to two years from your last interaction unless a longer retention period is legally required.

Children's Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal data from anyone under 18. If we become aware of data collection from a minor, we will promptly delete it. Parents or guardians may contact us directly if they believe their child has provided personal data.

"Do Not Track" (DNT) Signals

We currently do not respond to browser 'Do Not Track' (DNT) signals.

Accessibility and Alternative Formats

If you require this Privacy Policy in an alternative accessible format, please contact us at privacy@iqglass.group.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your data
Rectify inaccurate data
Erase your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at privacy@iqglass.group.

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Data Security

We employ robust technical and organisational security measures, including encrypted transmission (HTTPS) and secure data storage, to protect your personal data.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through email or prominently on our website. Please review this page periodically for the latest updates.

Contact Us

For privacy-related queries or to manage your data preferences, please email us at privacy@iqglass.group.